Terms of Service

These terms are an agreement between you and [company legal name, e.g. Example Technologies Private Limited] ("Widgetcraft", "we", "us"), [registered office address], for the use of Widgetcraft. By creating an account or using the service you accept them. If you use Widgetcraft for a business, you confirm you are authorised to accept these terms for it. This document is an electronic record under the Information Technology Act, 2000 and does not need a physical or digital signature.

1. The service

Widgetcraft lets you build widgets that show your business's Google reviews on your website. You paste the Google Maps link of a business; we read the reviews Google shows publicly for it, store them, refresh them about once a day and serve them to your widget. Features and limits of the plan are described on our pricing page.

2. Your account

• You must be 18 or older and give accurate information.
• Keep your password safe; you are responsible for activity on your account. Tell us at once about unauthorised use.
• One person or business per account; don't share or resell accounts.

3. Subscription and payment

• The Pro plan costs US $50 per month, billed in advance through Stripe, and renews automatically each month until you cancel.
• Prices exclude taxes. Indian customers are charged GST at the applicable rate; customers outside India may be charged taxes applicable in their country. Invoices are issued through Stripe.
• If a payment fails, Stripe retries it; if it still fails, your widgets stop showing reviews until the subscription is paid.
• We may change the price with at least 30 days' email notice; the new price applies from your next billing period after that.
• Cancellations and refunds are covered by our Refund & Cancellation Policy.

4. Acceptable use

You agree that you will:

• only add businesses you own, manage or are authorised to represent;
• not present reviews misleadingly, for example by editing their text, inventing reviews, or showing another business's reviews as your own (you may choose which reviews to show, as the product allows);
• comply with the laws that apply to your website and advertising, including consumer protection rules on reviews;
• not use the service to harass anyone, to collect personal data of reviewers for other purposes, or for anything unlawful;
• not attack, overload, reverse engineer or scrape the service, or get around its limits.

We may suspend accounts that break these rules, with notice where reasonable.

5. Third-party content and services

Reviews, ratings, names and photos belong to their authors and to Google, and are shown as published on Google. We are not affiliated with or endorsed by Google; "Google" and "Google Maps" are trademarks of Google LLC. Google can change or restrict how its public pages work at any time, so how many reviews we can read, and how often, may change; we will make reasonable efforts to keep the service working but cannot guarantee it. Payments are processed by Stripe under Stripe's own terms.

6. Your content

You keep all rights to content you add (settings, testimonials, images). You give us a licence to store, process and display it only to provide the service to you. You are responsible for having the rights to it.

7. Our property

The service, software, designs and our brand belong to us. These terms give you a right to use the service while subscribed, not ownership of it. You may embed our widget code on your websites while your account is active.

8. Availability and changes

We aim to keep the service available at all times but do not guarantee uninterrupted service; maintenance, outages of our providers or changes at Google may affect it. We may add, change or remove features; if we remove a core feature of your paid plan we will tell you and you may cancel with a pro-rata refund of the unused period.

9. Termination

You can cancel any time from the billing page and delete your account by emailing [support email]. We may end or suspend the service for breach of these terms, non-payment, or if required by law. On termination your widgets stop working and your data is deleted as described in our Privacy Policy.

10. Disclaimer

To the extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose. We do not check or vouch for the content of reviews.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, or loss of profits, revenue, data or goodwill. Our total liability for any claim relating to the service is limited to the fees you paid us in the 3 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under Indian law.

12. Indemnity

You will compensate us for losses and reasonable costs arising from your breach of these terms or your unlawful use of the service.

13. Governing law and disputes

These terms are governed by the laws of India. We will first try to resolve any dispute informally — write to us at [support email]. Subject to that, the courts at [city for courts' jurisdiction], India have exclusive jurisdiction. Nothing here removes rights you have as a consumer under the Consumer Protection Act, 2019.

14. Grievances

Complaints about the service can be sent to our Grievance Officer, [grievance officer name], at [grievance officer email]. We acknowledge them within 48 hours and resolve them within 30 days.

15. Changes to these terms

We may update these terms. For material changes we will email account holders at least 15 days before they apply; continuing to use the service after that means you accept them. Questions: [support email].